I'm afraid I have a bit of a vice: I quite enjoy electronic gaming. I put it on my list of vices right after pistachios and bacon. The difference between this third place vice and the two of higher rankings is that I don't try to curb my intake of video games.
I have always preferred interactive entertainment to the passive kind. I do not believe I'm alone in this, since some video games have generated more revenues than a lot of movies. The challenge of these games continue to entrance me. Sometimes a piece of software woven by a dedicated producer will keep me entranced day after day. If you do not believe me, you can always ask my Xbox.
Today, that all changed. My Xbox has been on the edge lately; during a recent game, it decided to give me a bit of attitude and locked up. A few power cycles and it appeared to be good to continue fulfilling its purpose. I even spent some time testing it the next day, thinking I was ensuring the continuation of my video entertainment experience. After work today I thought I would spend some time wacking people with a lightsaber when the console decided to stop processing instructions.
At first I thought I was only a power cycle away from getting back into the action, although when I fulfilled my part of the bargin, the xbox decided to kick it up a notch and show me the dreaded RROD. This is not unfamiliar territory for me, as I've already burned out my first console.
I readied myself for Microsoft Support, and sent myself into their portal. After some time dealing with the Terminator of support websites, I managed to get to a point where I could troubleshoot my console. The instructions were easy to follow, and led to absolutely nowhere. The end of my online experience was a page that told me that my warranty was expired; a simple form into which I could place my credit card was displayed to me.
Phone Wes transcended the cage into which I put him and dialed customer support. The poor indian call center employee did not know what hit him. The other end of the phone seemed to be equipped with every answer and a plethora of questions. Phone Wes was curious how a console manufactured less than two years ago could already be outside the 3 year manufacturer's warranty. The unfortunate part is that Phone Wes is a bit of a prick, and can be rather aggressive towards the wrong target.
About half way through the conversation, I started to feel bad for 'Neil' as he didn't seem to have any of the answers, although he was more than willing to help. After a severe beating, it was agreed that the big corporation would pay for the repairs. A tentative peace was formed, and relavent details exchanged. Very soon, I can get back to my electronic distraction from Pistachios and Bacon